Genesys Cloud - Main

Good day,

there was a log that one delete a queue. I know that the userid is the one who removed it. How would I know which user did he made changes

Hi Christian,

I believe under Admin > Trouble Shooting > Audit Viewer you should be able to filter with the following: 

This would then show you who did the delete of the queue (as long as it was within the last 14 days)  

If it was longer than 14 days, then you would need to use the Audit APIs

Good day,

there was a log that one delete a queue. I know that the userid is the one who removed it. How would I know which user did he made changes

Good day,

is there a way on that log that we know who was the user removed on that queue?

Hi Christian,

I believe under Admin > Trouble Shooting > Audit Viewer you should be able to filter with the following: 

This would then show you who did the delete of the queue (as long as it was within the last 14 days)  

If it was longer than 14 days, then you would need to use the Audit APIs

Good day,

there was a log that one delete a queue. I know that the userid is the one who removed it. How would I know which user did he made changes

Hi Christian,

You can see who has been removed from the queue using the Audit viewer but use the Action: Member Remove and it will show you who has been removed.  If you know the queue ID or user who did the removal, you can filter by these two entities to narrow it down

Good day,

is there a way on that log that we know who was the user removed on that queue?

Hi Christian,

I believe under Admin > Trouble Shooting > Audit Viewer you should be able to filter with the following: 

This would then show you who did the delete of the queue (as long as it was within the last 14 days)  

If it was longer than 14 days, then you would need to use the Audit APIs

Good day,

there was a log that one delete a queue. I know that the userid is the one who removed it. How would I know which user did he made changes

Good morning,

From what I can see under action it just says member removed. I was wondering if I can check who he removed

Hi Christian,

You can see who has been removed from the queue using the Audit viewer but use the Action: Member Remove and it will show you who has been removed.  If you know the queue ID or user who did the removal, you can filter by these two entities to narrow it down

Good day,

is there a way on that log that we know who was the user removed on that queue?

Hi Christian,

I believe under Admin > Trouble Shooting > Audit Viewer you should be able to filter with the following: 

This would then show you who did the delete of the queue (as long as it was within the last 14 days)  

If it was longer than 14 days, then you would need to use the Audit APIs

Good day,

there was a log that one delete a queue. I know that the userid is the one who removed it. How would I know which user did he made changes