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Audit Trails For Genesys Cloud Webhook Notifications - Open Messaging

  • 1.  Audit Trails For Genesys Cloud Webhook Notifications - Open Messaging

    Posted 3 hours ago
    Edited by Subin Sunderdas 3 hours ago

    Hi All,

    I am working on a PoC involving Genesys Cloud Open Messagining, I am following the instructions mentioned on the Genesys Documentation (Get Started With Open Messaging)

    I have configured webhook URL which will route the request to my test environment which is behind a API gateway, when there is a outbound or inbound message to the integration. 

    Problem/Question: (How to verify at Genesys side if a webhook is sent and response code from the destination for that request)

    My application is not receiving the webhook request from Genesys Cloud. Now there can be multiple reasons for this like API gateway rejecting the request, firewall.

    My question here is, is there a way to verify at Genesys Cloud side to see if the webhook request was sent for a corresponding message and the response code.

    We can use third party site like Webhook.site or https://requestbin.com, But i am wondering if there is a way at Genesys side to verify this. 

    Meanwhile, i have requested API gateway logs too.

    Thanks. Have a great day.


    #DigitalChannels

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    Subin 
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