Genesys Cloud - Main

Is there a way to export the data from the audit viewer?  when trying to copy/paste into excel the data isn't clean and is all in one column

Hi Heather,

You can use the Genesys Cloud API to retrieve the audit records for the relevant service from the last 14 days or other audit APIs for wider range.

1. API Request: Use the following API Explorer link to navigate to the POST /api/v2/audits/query/realtime 
2. Query Definition: In the request body of the API call, set the interval parameter to cover the last 14 days and specify the name of the relevant service (e.g., Architectetc.) in the serviceName parameter to customize your query. You can add other filters (user, action, etc.) if needed.
3. JSON Data: When you send the API request, the results will be returned to you in a structured JSON format. Copy this JSON data or save it as a .json file.
4. Convert to Excel: To convert the saved or copied JSON data into an Excel format (.xlsx or .csv), you can use an online tool like TableConvert, you can find the option to upload your JSON data and convert it to your desired Excel format.