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  • 1.  Authentication Web Messenger

    Posted 04-04-2023 05:54
    No replies, thread closed.
    Hi everyone,
    We would like to integrate a Web Messenger on our portal, subject to authentication.
    Among the configurations of Messenger on Admin, it is possible to restrict deployment to certain domains, but not on specific pages of those domains. 
    We would like to limit the execution of Web Messenger to only certain pages. Is there a way to do this?
     
    By going through the OpenID Connect solution, is it possible to verify authentication between Portal and Messenger? Or is it possible to go through another system that makes use of JWT?

    Thanks in advance
    Sere

    #ArchitectureandDesign
    #DigitalChannels
    #Connect with a Customer (NEW)
    #Implementation
    #API/Integrations
    #Security

    ------------------------------
    Serena Spaccesi
    Indra Italia spa
    ------------------------------


  • 2.  RE: Authentication Web Messenger

    Posted 04-04-2023 08:27
    No replies, thread closed.

    Hi Serena,

    On the page restrictions, indeed, Messenger only restricts visibility per Domain. What's the use-case for individual pages restriction?

    I mean: are you asking explicitly for limited pages, or would it be sufficient to limit to particular sub-domains? The concern with individual pages is that if user navigates across different pages, where Messenger is not visible, then conversation will break. Just trying to better understand the use-case.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 3.  RE: Authentication Web Messenger

    Posted 04-04-2023 08:42
    No replies, thread closed.

    Also, as for Authentication: the OIDC flow we implemented is based on backend integration between GC service and your Auth service (all backend integration). The Authorization Flow is the safest flow, as it doesn't require any personal data to be exchanged on the client. 



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 4.  RE: Authentication Web Messenger

    Posted 04-04-2023 09:54
    No replies, thread closed.

    Hi Angelo, 
    for Authorization flow, do you mean what is described in this link ?

    Thank you,
    Sere



    ------------------------------
    Serena Spaccesi
    Indra Italia spa
    ------------------------------

    Original Message


  • 5.  RE: Authentication Web Messenger

    Posted 04-04-2023 11:55
    No replies, thread closed.

    That's correct.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


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