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  • 1.  Auto-reply for SMS

    Posted 01-29-2020 12:05
    No replies, thread closed.
    Hello everyone,

    New to the forum (and fairly new to Genesys).  I'm currently working on inbound message flow for SMS and I'm in search of how to provide an auto-reply to all incoming SMS.  Is there a way to do that?  
    Thanks!
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Connect with a Customer (NEW)
    #DigitalChannels
    #Implementation
    #API/Integrations
    #Omni-Channel Desktop/User Interface
    #Outbound
    #Platform Administration
    #Quality Management
    #Reporting/Analytics
    #Roadmap/New Features
    #Routing(ACD/IVR)
    #Security
    #SIP/VolP
    #System Administration
    #Telephony
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Jeff Grant
    Util-Assist Canada
    ------------------------------


  • 2.  RE: Auto-reply for SMS
    Best Answer

    Posted 01-29-2020 12:07
    No replies, thread closed.
    https://help.mypurecloud.com/articles/send-response-action/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Auto-reply for SMS

    Posted 01-29-2020 12:24
    No replies, thread closed.
    Thanks!

    ------------------------------
    Jeff Grant
    Util-Assist Canada
    ------------------------------

    Original Message


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