Workforce Engagement Management

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

#ConversationalAI(Bots,VirtualAgent,etc.)

------------------------------
Katie McCormack
manager
------------------------------

Hi Katie,

I am going to move this over to the Genesys Cloud Workforce Engagement Management Community to see if the experts there can help

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------

Original Message:
Sent: 11-20-2025 10:21
From: Katie McCormack
Subject: Automatic submission of completed AI evaluations

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

#ConversationalAI(Bots,VirtualAgent,etc.)

------------------------------
Katie McCormack
manager
------------------------------