Workforce Engagement Management

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

You mentioned an update to AI Assisted Evaluations coming in February 2026. Is that still the target date? What updates are we going to see? Will we be able to pull reports on AI Assisted Evaluations within the Analytics Workspace?

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Hello Martin,

We are working on adding Agent Auto-Evaluation data to existing Quality Analytics Workspace views. We are aiming for the last week of March.

Regards,

You mentioned an update to AI Assisted Evaluations coming in February 2026. Is that still the target date? What updates are we going to see? Will we be able to pull reports on AI Assisted Evaluations within the Analytics Workspace?

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

Thanks Jose! I appreciate the details here. Very helpful.

Steve

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

Thanks, Jose. Looking forward to the enhancements.

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 02-12-2026 01:16
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello Martin,

We are working on adding Agent Auto-Evaluation data to existing Quality Analytics Workspace views. We are aiming for the last week of March.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 02-11-2026 12:19
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

You mentioned an update to AI Assisted Evaluations coming in February 2026. Is that still the target date? What updates are we going to see? Will we be able to pull reports on AI Assisted Evaluations within the Analytics Workspace?

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 12-01-2025 14:30
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:16
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

------------------------------
Kevin Mythen

Original Message:
Sent: 12-01-2025 11:08
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:01
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

------------------------------
Kevin Mythen

Original Message:
Sent: 11-25-2025 10:51
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

Thanks Jose! I appreciate the details here. Very helpful.

Steve

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-25-2025 10:47
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 11-24-2025 15:46
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-21-2025 10:18
From: Mark Fagus
Subject: Automatic submission of completed AI evaluations

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

------------------------------
Mark Fagus
Senior Global WEM Business Specialist

Original Message:
Sent: 11-20-2025 10:21
From: Katie McCormack
Subject: Automatic submission of completed AI evaluations

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

#ConversationalAI(Bots,VirtualAgent,etc.)

------------------------------
Katie McCormack
manager
------------------------------

I currently have a form assigned to score 1% of interactions published within the Program, but haven't seen any interactions evaluated yet. I have been checking the Agent Evaluation Screen with the Auto-Evaluation Form Filtered. Should I expect to see the interactions within that screen, or do I need to go elsewhere for the data?

How long should I wait to see the first evaluations come through?

------------------------------
Jake Medrano
Customer Experience

Input 1

Original Message:
Sent: 02-12-2026 14:03
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

Thanks, Jose. Looking forward to the enhancements.

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 02-12-2026 01:16
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello Martin,

We are working on adding Agent Auto-Evaluation data to existing Quality Analytics Workspace views. We are aiming for the last week of March.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 02-11-2026 12:19
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

You mentioned an update to AI Assisted Evaluations coming in February 2026. Is that still the target date? What updates are we going to see? Will we be able to pull reports on AI Assisted Evaluations within the Analytics Workspace?

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 12-01-2025 14:30
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:16
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

------------------------------
Kevin Mythen

Original Message:
Sent: 12-01-2025 11:08
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:01
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

------------------------------
Kevin Mythen

Original Message:
Sent: 11-25-2025 10:51
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

Thanks Jose! I appreciate the details here. Very helpful.

Steve

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-25-2025 10:47
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 11-24-2025 15:46
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-21-2025 10:18
From: Mark Fagus
Subject: Automatic submission of completed AI evaluations

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

------------------------------
Mark Fagus
Senior Global WEM Business Specialist

Original Message:
Sent: 11-20-2025 10:21
From: Katie McCormack
Subject: Automatic submission of completed AI evaluations

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

#ConversationalAI(Bots,VirtualAgent,etc.)

------------------------------
Katie McCormack
manager
------------------------------

Hello Jake,

The evaluations are created as new interactions for the Program where the rule is hosted are received. Please let me know if you still don't see evaluations being generated and we can take a deeper look.

Regards,

I currently have a form assigned to score 1% of interactions published within the Program, but haven't seen any interactions evaluated yet. I have been checking the Agent Evaluation Screen with the Auto-Evaluation Form Filtered. Should I expect to see the interactions within that screen, or do I need to go elsewhere for the data?

How long should I wait to see the first evaluations come through?

------------------------------
Jake Medrano
Customer Experience

Input 1

Original Message:
Sent: 02-12-2026 14:03
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

Thanks, Jose. Looking forward to the enhancements.

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 02-12-2026 01:16
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello Martin,

We are working on adding Agent Auto-Evaluation data to existing Quality Analytics Workspace views. We are aiming for the last week of March.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 02-11-2026 12:19
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

You mentioned an update to AI Assisted Evaluations coming in February 2026. Is that still the target date? What updates are we going to see? Will we be able to pull reports on AI Assisted Evaluations within the Analytics Workspace?

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 12-01-2025 14:30
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:16
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

------------------------------
Kevin Mythen

Original Message:
Sent: 12-01-2025 11:08
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:01
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

------------------------------
Kevin Mythen

Original Message:
Sent: 11-25-2025 10:51
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

Thanks Jose! I appreciate the details here. Very helpful.

Steve

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-25-2025 10:47
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 11-24-2025 15:46
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-21-2025 10:18
From: Mark Fagus
Subject: Automatic submission of completed AI evaluations

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

------------------------------
Mark Fagus
Senior Global WEM Business Specialist

Original Message:
Sent: 11-20-2025 10:21
From: Katie McCormack
Subject: Automatic submission of completed AI evaluations

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

#ConversationalAI(Bots,VirtualAgent,etc.)

------------------------------
Katie McCormack
manager
------------------------------

Hi Jake, I am not able to find the Auto Completed evaluations anywhere. I have the program set to all flows and queues, and 100% of interactions, and not getting any results that I can find. Have I missed something?

Hello Jake,

The evaluations are created as new interactions for the Program where the rule is hosted are received. Please let me know if you still don't see evaluations being generated and we can take a deeper look.

Regards,

I currently have a form assigned to score 1% of interactions published within the Program, but haven't seen any interactions evaluated yet. I have been checking the Agent Evaluation Screen with the Auto-Evaluation Form Filtered. Should I expect to see the interactions within that screen, or do I need to go elsewhere for the data?

How long should I wait to see the first evaluations come through?

------------------------------
Jake Medrano
Customer Experience

Input 1

Original Message:
Sent: 02-12-2026 14:03
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

Thanks, Jose. Looking forward to the enhancements.

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 02-12-2026 01:16
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello Martin,

We are working on adding Agent Auto-Evaluation data to existing Quality Analytics Workspace views. We are aiming for the last week of March.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 02-11-2026 12:19
From: Martin Bunting
Subject: Automatic submission of completed AI evaluations

You mentioned an update to AI Assisted Evaluations coming in February 2026. Is that still the target date? What updates are we going to see? Will we be able to pull reports on AI Assisted Evaluations within the Analytics Workspace?

------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant

Original Message:
Sent: 12-01-2025 14:30
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Currently, to generate evaluations using an Agent Auto-Complete evaluation form you can generate them via a POST /api/v2/quality/conversations/{conversationId}/evaluations API call or create a new ad-hoc evaluation. 

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:16
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi @Jose Ruiz,

Thanks for the speedy response. We have followed all the required steps in the article you linked, but nothing is happening? 

Could you advise what the intended outcome should be please? (what should we be seeing)

Thank you

------------------------------
Kevin Mythen

Original Message:
Sent: 12-01-2025 11:08
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Kevin Mythen,

Thank you for your feedback. Many customers have been requesting the ability to automate the submission of AI Scoring / Evaluation Assistance driven forms, so they can remove the need for a user to review and submit every single evaluation. That is what this release is targeting. As per documentation, we did release this new article: https://help.mypurecloud.com/articles/agent-auto-complete-form-type/ , and will be updating existing articles to explain in detail how to best use this feature in the coming days.

We plan to release an update to Programs that will allow UI driven generation of auto complete evaluations in early February.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 12-01-2025 11:01
From: Kevin Mythen
Subject: Automatic submission of completed AI evaluations

Hi, I have been reviewing this release also and I have to say, I feel this was either released too early or not been thought through.

The feature doesn't actually achieve anything yet. You can create a form and publish it, but it does nothing, cannot allocate it via a policy. There is no tracking, reporting or really any documentation explaining how this works?

Can anyone explain what this release actually does as right now, the release note and description suggests a very different feature - "Automatic submission of completed AI evaluations"

------------------------------
Kevin Mythen

Original Message:
Sent: 11-25-2025 10:51
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

Thanks Jose! I appreciate the details here. Very helpful.

Steve

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-25-2025 10:47
From: Jose Ruiz
Subject: Automatic submission of completed AI evaluations

Hello @Steven Alix,

Auto complete evaluations will not be generated via policies. We will have the evaluation generation logic hosted within Programs. Within programs you will be able to define Speech and Text Analytics settings, as well as Auto complete evaluation generation logic. The updates to the UI are slated to release in mid February 2026.

Currently you can generate an auto complete evaluation by using the POST /api/v2/quality/conversations/{conversationId}/evaluations API or manually within the interaction you want to evaluate.

Regards,

------------------------------
Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 11-24-2025 15:46
From: Steven Alix
Subject: Automatic submission of completed AI evaluations

I'm struggling to create a Policy the will assign the auto scored /auto completed evals. Is it not possible to use auto complete with policies or is there another interface? I can't find anything in the RC about how to set the form to run on multiple interactions. Policies have been the way to do this in the past, but it's not working now.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 11-21-2025 10:18
From: Mark Fagus
Subject: Automatic submission of completed AI evaluations

Hi Katie, in this version the auto-complete forms are not "releaseable" to the agents. In a feature update, (which we are targeting by end of q1) orgs will be able to decide when an auto-scored evaluation gets released to the agent. 

------------------------------
Mark Fagus
Senior Global WEM Business Specialist

Original Message:
Sent: 11-20-2025 10:21
From: Katie McCormack
Subject: Automatic submission of completed AI evaluations

I recently tested the new evaluation feature and created an evaluation form using it. When attempting to create an evaluation from a previous interaction, I selected the "Auto submit with virtual supervisor" option, which indicated that the process could take up to 20 minutes.

However, it has now been 24 hours, and the agent has not received the evaluation. Could you please confirm whether, once submitted and completed via auto-submit, the evaluation should appear in the agent's or leader's inbox?

#ConversationalAI(Bots,VirtualAgent,etc.)

------------------------------
Katie McCormack
manager
------------------------------