Genesys Cloud - Main

Hello

We have created a queue call flow, to conduct a customer survey at the end of the interaction

To do this, the telephone agents transfer to a queue at the end of the call, using a button is the script

But many phone agents forget to send customers to the survey

We wanted to know if there is a way to automate this process and that all voice interactions go to the survey flow

Or if it is possible to configure the end call button to go to the survey

Thank you

Check the latest comment from Melvyn Runghen on this idea as potential workaround. 

Hello

We have created a queue call flow, to conduct a customer survey at the end of the interaction

To do this, the telephone agents transfer to a queue at the end of the call, using a button is the script

But many phone agents forget to send customers to the survey

We wanted to know if there is a way to automate this process and that all voice interactions go to the survey flow

Or if it is possible to configure the end call button to go to the survey

Thank you

Hello

We have created a queue call flow, to conduct a customer survey at the end of the interaction

To do this, the telephone agents transfer to a queue at the end of the call, using a button is the script

But many phone agents forget to send customers to the survey

We wanted to know if there is a way to automate this process and that all voice interactions go to the survey flow

Or if it is possible to configure the end call button to go to the survey

Thank you