Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  AWS S3 recording bulk actions integration

    Posted 10-13-2023 11:16
    No replies, thread closed.

    I'm trying to set this up for my organisation. We have the S3 bucket defined and the related ARN / bucket name / IAM set up in Amazon. We have the Genesys account ID from the Genesys Resource Center.

    On setting up the integration however on Genesys Cloud (at Integrations>Integrations>Add Integration> Add AWS S3 Bulk Actions Integration), inserting the bucket name and ARN and then saving and activity the Integration, we get the error message:

    "Integration Failed Validation: Validation Failed with Exception" next to the status of the Integration.

    Does anyone know what this is or if any other aspect of Genesys Cloud needs to be configured? 


    #Integrations

    ------------------------------
    Andy Forbes
    Domestic & General Services Limited
    ------------------------------


  • 2.  RE: AWS S3 recording bulk actions integration

    Posted 10-15-2023 23:23
    No replies, thread closed.

    This really sounds like the IAM resources are not setup correctly.  Be sure you following this article exactly or you will get errors:  https://help.mypurecloud.com/articles/create-iam-resources-for-aws-s3-bucket/, especially the Account ID which has to be 765628985471 

    Also, make sure the ARN is copied in full.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: AWS S3 recording bulk actions integration

    Posted 10-23-2023 11:35
    No replies, thread closed.

    Hi. Thanks. Yes indeed it ended up being the AWS set up:

    From the AWS resource "The problem was that we needed to add a reference to the s3 bucket itself (rather than just it's file contents) to the policy.

    If you get a chance - suggest to them they post json examples in their docs - would've saved us a bunch of time!"



    ------------------------------
    Andy Forbes
    Domestic & General Services Limited
    ------------------------------

    Original Message


  • 4.  RE: AWS S3 recording bulk actions integration

    Posted 10-23-2023 14:52
    No replies, thread closed.

    Glad to hear.  Sounds like that by what you described. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content