Genesys Cloud - Main

Hello,

Maybe someone knows if it's possible to create "AWS S3 recording bulk actions integration" for exporting the recordings to another AWS region?

For example, my "organisation" is placed in Dublin (eu-west-1), and my AWS Bucket is in London (eu-west-2)

When I try to enable the integration, I get the error "Failed to create S3 client using ARN"

When I am using the same ARN in the other (London-based) organisation, everything works perfectly.

When I am using the Bucket from "Dublin" (eu-west-1), everything works

Any ideas?

Hello,

Maybe someone knows if it's possible to create "AWS S3 recording bulk actions integration" for exporting the recordings to another AWS region?

For example, my "organisation" is placed in Dublin (eu-west-1), and my AWS Bucket is in London (eu-west-2)

When I try to enable the integration, I get the error "Failed to create S3 client using ARN"

When I am using the same ARN in the other (London-based) organisation, everything works perfectly.

When I am using the Bucket from "Dublin" (eu-west-1), everything works

Any ideas?

Release Notes from Aug 31, 2022:

Cross-region export option for AWS S3 recording bulk actions integration

Administrators that use the AWS S3 recording bulk actions integration can now export data to an S3 bucket in a different AWS region than their organization's home region. This option may incur an Amazon egress cost for the S3 data transfer. For more information, see Requirements for the AWS S3 recording bulk action integration. This feature has no restriction by user or required user to access.

Hello,

Maybe someone knows if it's possible to create "AWS S3 recording bulk actions integration" for exporting the recordings to another AWS region?

For example, my "organisation" is placed in Dublin (eu-west-1), and my AWS Bucket is in London (eu-west-2)

When I try to enable the integration, I get the error "Failed to create S3 client using ARN"

When I am using the same ARN in the other (London-based) organisation, everything works perfectly.

When I am using the Bucket from "Dublin" (eu-west-1), everything works

Any ideas?

Some directions I found for setting up cross-region IAM permissions:

• Define permissions: The policy needs to explicitly grant permissions for the desired actions on the target bucket, such as:
  • s3:GetObject: For downloading objects.
  • s3:PutObject: For uploading objects.
  • s3:ListBucket: For listing the contents of the bucket.
• Specify the target bucket: The policy's Resource element should clearly define the target S3 bucket's ARN, including the bucket name and the desired region. For example: arn:aws:s3:::YOUR_BUCKET_NAME/*.
• Consider a Condition for the target region (optional but recommended for stricter control): You can use aws:SourceRegion to restrict access to requests originating from a specific region, according to AWS re:Post. 

Release Notes from Aug 31, 2022:

Cross-region export option for AWS S3 recording bulk actions integration

Administrators that use the AWS S3 recording bulk actions integration can now export data to an S3 bucket in a different AWS region than their organization's home region. This option may incur an Amazon egress cost for the S3 data transfer. For more information, see Requirements for the AWS S3 recording bulk action integration. This feature has no restriction by user or required user to access.

Hello,

Maybe someone knows if it's possible to create "AWS S3 recording bulk actions integration" for exporting the recordings to another AWS region?

For example, my "organisation" is placed in Dublin (eu-west-1), and my AWS Bucket is in London (eu-west-2)

When I try to enable the integration, I get the error "Failed to create S3 client using ARN"

When I am using the same ARN in the other (London-based) organisation, everything works perfectly.

When I am using the Bucket from "Dublin" (eu-west-1), everything works

Any ideas?

George,

Many thanks for Your recommendations.

I will try to talk with AWS team

Some directions I found for setting up cross-region IAM permissions:

• Define permissions: The policy needs to explicitly grant permissions for the desired actions on the target bucket, such as:
  • s3:GetObject: For downloading objects.
  • s3:PutObject: For uploading objects.
  • s3:ListBucket: For listing the contents of the bucket.
• Specify the target bucket: The policy's Resource element should clearly define the target S3 bucket's ARN, including the bucket name and the desired region. For example: arn:aws:s3:::YOUR_BUCKET_NAME/*.
• Consider a Condition for the target region (optional but recommended for stricter control): You can use aws:SourceRegion to restrict access to requests originating from a specific region, according to AWS re:Post. 

Release Notes from Aug 31, 2022:

Cross-region export option for AWS S3 recording bulk actions integration

Administrators that use the AWS S3 recording bulk actions integration can now export data to an S3 bucket in a different AWS region than their organization's home region. This option may incur an Amazon egress cost for the S3 data transfer. For more information, see Requirements for the AWS S3 recording bulk action integration. This feature has no restriction by user or required user to access.

Hello,

Maybe someone knows if it's possible to create "AWS S3 recording bulk actions integration" for exporting the recordings to another AWS region?

For example, my "organisation" is placed in Dublin (eu-west-1), and my AWS Bucket is in London (eu-west-2)

When I try to enable the integration, I get the error "Failed to create S3 client using ARN"

When I am using the same ARN in the other (London-based) organisation, everything works perfectly.

When I am using the Bucket from "Dublin" (eu-west-1), everything works

Any ideas?