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  • 1.  Barge-in Is Too Effective

    Posted 05-25-2023 14:29
    No replies, thread closed.

    We are having an issue that the Barge-in feature is too sensitive. Basically, if there is background noise during the interaction the barge-in is triggered then send the member back through the menu options. Does anyone know how to adjust this feature so it is less sensitive?

    - Andrew


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Andrew Lowe
    Members 1st Federal Credit Union
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  • 2.  RE: Barge-in Is Too Effective

    Posted 05-26-2023 19:27
    No replies, thread closed.

    I don't believe there is a limit to the age of voicemails, only a setting for the maximum number of minutes for each.  I have one that is nearly 5 years old sitting in my inbox for demo purposes.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Barge-in Is Too Effective
    Best Answer

    Posted 05-30-2023 09:31
    No replies, thread closed.

    No, it's either on or off.  If your flows are DTMF only, you can disable speech rec.  Background noise gets picked up as speech, never DTMF.  



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    Melissa Bailey
    Genesys - Employees
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  • 4.  RE: Barge-in Is Too Effective

    Posted 06-01-2023 09:26
    No replies, thread closed.

    Thank you Melissa, that is very helpful.



    ------------------------------
    Andrew Lowe
    Members 1st Federal Credit Union
    ------------------------------

    Original Message


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