Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Block a caller for specific time frame

    Posted 10-04-2023 22:07
    No replies, thread closed.

    Hi Team, 

    Is there a way to find if a caller who made calls to the call center repeatedly, so we can add the caller to the Block ANI for specific time frame(12 hours or until next business day).


    #ArchitectureandDesign


  • 2.  RE: Block a caller for specific time frame

    Posted 10-05-2023 18:23
    No replies, thread closed.

    Hi Team, 

    Any one facing above issue please?



    ------------------------------
    Hariharasudan Ramachandran
    WTI Holdings LLC
    ------------------------------



  • 3.  RE: Block a caller for specific time frame

    Posted 10-05-2023 20:51
    No replies, thread closed.

    Follow this thread.  Genesys Cloud CX - Genesys.  There are some good examples and a great discussion. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content