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Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this

Hi David,

If a user enters a second bot flow, you will be charged for a new set of turns.

Genesys bots cant transfer from one bot to another so what will likely happen is the following:

1. User enters message flow → Bot A runs (via Call Bot Flow action)- ye will be charged for this bot - Up to 8 dialog turns per session
2. Bot A ends and customer returns to the message flow.
3. Bot B starts - Ye will be charged for a new set of turns.

Thanks

James

Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this

Hi David,

If a user enters a second bot flow, you will be charged for a new set of turns.

Genesys bots cant transfer from one bot to another so what will likely happen is the following:

1. User enters message flow → Bot A runs (via Call Bot Flow action)- ye will be charged for this bot - Up to 8 dialog turns per session
2. Bot A ends and customer returns to the message flow.
3. Bot B starts - Ye will be charged for a new set of turns.

Thanks

James

Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this

Hi James, this came up again today and i just want to clarify.

Your response above appears to be aimed at Digital Bot Flows. Can you confirm how this would work for a Bot Flow? My understanding is they are measured in 15-second increments and then rounded up to the nearest minute. If we spend 10 seconds in bot flow 1 and 10 seconds in bot flow 2, would that be rounded up to a total of 1 minute? 

Or would it be 1 minute for Bot Flow 1 and 1 minute for Bot Flow 2, therefore increasing the cost?

Thanks!

Hi David,

If a user enters a second bot flow, you will be charged for a new set of turns.

Genesys bots cant transfer from one bot to another so what will likely happen is the following:

1. User enters message flow → Bot A runs (via Call Bot Flow action)- ye will be charged for this bot - Up to 8 dialog turns per session
2. Bot A ends and customer returns to the message flow.
3. Bot B starts - Ye will be charged for a new set of turns.

Thanks

James

Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this

@James Brannigan Are you (or anyone else) able to confirm? How do charges operate on voice bots? Just per overall time, regardless of amount of bot flows - or, are each bot flow session a minimum of 1 minute? My post above has these scenarios laid out a little more clearly :)

Hi James, this came up again today and i just want to clarify.

Your response above appears to be aimed at Digital Bot Flows. Can you confirm how this would work for a Bot Flow? My understanding is they are measured in 15-second increments and then rounded up to the nearest minute. If we spend 10 seconds in bot flow 1 and 10 seconds in bot flow 2, would that be rounded up to a total of 1 minute? 

Or would it be 1 minute for Bot Flow 1 and 1 minute for Bot Flow 2, therefore increasing the cost?

Thanks!

Hi David,

If a user enters a second bot flow, you will be charged for a new set of turns.

Genesys bots cant transfer from one bot to another so what will likely happen is the following:

1. User enters message flow → Bot A runs (via Call Bot Flow action)- ye will be charged for this bot - Up to 8 dialog turns per session
2. Bot A ends and customer returns to the message flow.
3. Bot B starts - Ye will be charged for a new set of turns.

Thanks

James

Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this

Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this

Hi David,

It looks like the technical elements have been answered but in case it is helpful here is a link to the resource center article on token consumption by capability:

https://help.genesys.cloud/articles/genesys-cloud-tokens-model/

Best,

Stuart

Please can I get some clarity on how we pay for bot flows and digital bot flows

The wording given by Genesys is as follows:

• Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
• Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

Could someone confirm if the following has the same pricing, or different:

Example 1

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Bot flow asks them to specify a colour

Interaction ends

Example 2

Customer enters Bot flow

Bot flow asks them to confirm their name

Bot flow asks them to enter their reference number

Customer exits bot flow

Customer enter a different bot flow

Bot flow asks them to specify a colour

Interaction ends

The wording is difficult to understand in real terms, how this works. I think that the amount of bot flows doesn't matter, it's all about the request/response between bot and customer per session (e.g. before someone ends that session by disconnecting). Others think that by entering a second bot flow, you're paying for a new set of turns 

Thank you for any advice on this