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  • 1.  Bot triggering a call back // way to not record

    Posted 08-10-2021 14:16
    No replies, thread closed.
    we are triggering a call back from one test bot through this API

    /api/v2/conversations/callbacks


    the question here is how to enable consent recording from a script or similar base on user selection yes/no from bot,  not sure if somebody did something similar or best way to resolve this




    #DigitalChannels

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    Dario Torres
    Sabre Global Service S.A.
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  • 2.  RE: Bot triggering a call back // way to not record

    Posted 08-10-2021 14:22
    No replies, thread closed.
    We can't have automatic consent messages yet on outbound calls.  The agent can have a button to play that through a secure flow or better is just to inform them when you create the callback that the return call may be recorded.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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