Does anyone have any suggestions on getting a bot to handle UK post codes? It's very poor at identifying and converting characters consistently, we've tried in multiple ways to do this.
I've got a bot where we ask customers for the last 3 characters of their post code. In the UK, this will always be one numerical character, followed by two letters e.g. 1AB. I have a slot, where I am using a regular expression of [0-9][a-zA-Z]{2}
However, it still picks up numbers as words rather than digits more often than not:
I tested this around September last year and it performed better than this then. Not perfect, but definitely better.
Could anyone at Genesys provide me with some help please?
#Architect------------------------------
David Hawken
Professional Services Engineer
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