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build a trigger that starts a workflow when an agent schedules a callback from a running inbound call

  • 1.  build a trigger that starts a workflow when an agent schedules a callback from a running inbound call

    Posted 01-08-2026 02:19
    Edited by Thomas Repking 01-08-2026 02:23

    Hello, I would like to build a trigger that starts a workflow when an agent schedules a callback from a running inbound call. Can anyone tell me which Topic, JSON Paths, Operators and Values I need to use for such a trigger?


    #Triggers

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    Thomas Repking
    CS
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  • 2.  RE: build a trigger that starts a workflow when an agent schedules a callback from a running inbound call

    Posted 01-08-2026 07:37

    You may be able to use user.end looking at its schema there is a callbackScheduleTime key.

    Hook up a test flow to a trigger with that and look at info in the json via replay tool.



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    Simon Brown
    Maintel Europe Limited
    Senior Applications Consultant
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