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  • 1.  Call Back Extensions

    Posted 11-24-2025 15:09
    No replies, thread closed.

    When incoming callers opt to use the call back feature, we would like them to have an option to add an extension number if possible. Has this been done and is it possible to add build in Genesys?

    Please let me know. 


    #Telephony

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    Al Maatouk
    na
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  • 2.  RE: Call Back Extensions
    Best Answer

    Posted 11-25-2025 08:50
    No replies, thread closed.

    Hello Al,

    You should be able to use ToPhoneNumber in Architect.

    I would recommend taking a look at the following articles as well:
    https://help.mypurecloud.com/articles/about-the-phone-number-data-type/

    https://help.mypurecloud.com/articles/callback-phone-number-creation-tips/



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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