Hello all,
I've given one of our customers access to monitor the system externally.
I've given the permissions indicated on the research centre Monitor and coach in-progress voice interactions - Genesys Cloud Resource Center (mypurecloud.com) except for the coach as he doesn't need that but every time the customer tries to monitor he gets the following error message:
Do you have any idea what this is about?
I can't find any trace on the audit viewer
here are the permissions granted to the account :
analytics:conversationAggregate:view
analytics:conversationDetail:view
analytics:queueObservation:view
analytics:tabConfigurations:delete
analytics:tabConfigurations:edit
analytics:tabConfigurations:view
analytics:viewConfigurations:edit
analytics:viewConfigurations:view
conversation:call:accept
conversation:call:add
conversation:call:monitor
conversation:communication:blindTransfer
conversation:communication:consultTransfer
conversation:communication:view
directory:user:view
integration:unifiedCommunications:view
limits:organization:view
mobile:collaborate:view
mobile:communicate:view
presence:presenceDefinition:view
pushnotification:registration:view
recording:annotation:add
recording:annotation:view
recording:recording:access
recording:recording:view
recording:recordingSegment:view
reporting:interactions:view
routing:queue:search
routing:queue:view
routing:utilization:view
routing:wrapupCode:view
speechAndTextAnalytics:data:view
ui:agentQueueActivity:view
ui:supervisorQueueDetails:view
#PlatformAdministration#QualityManagement#Reporting/Analytics#Routing(ACD/IVR)#Telephony------------------------------
Rihab BEN MALEK
Teleperformance France SA
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