Genesys Cloud - Main

hello,

In the case of scheduled callbacks for inbound calls, how can we retrieve the history of each interaction - that is, how can we get the dates and times of scheduled callbacks, whether completed or in progress, via API or any other method?

Thanks

Hi Rihab

Hope you are doing well.

You will be able to view this information using the "Scheduled Callback" workspace, info will be visible in the Scheduled Time column.

I did a test on my side for an inbound call and able to view the information.  

Regards

Stephan

hello,

In the case of scheduled callbacks for inbound calls, how can we retrieve the history of each interaction - that is, how can we get the dates and times of scheduled callbacks, whether completed or in progress, via API or any other method?

Thanks

Hi, I'm good, thanks! Hope you're doing well as well.

In this view, we only have the active future scheduled callbacks. What I need is to have all scheduled callbacks, both completed and active.

Thanks

Hi Rihab

Hope you are doing well.

You will be able to view this information using the "Scheduled Callback" workspace, info will be visible in the Scheduled Time column.

I did a test on my side for an inbound call and able to view the information.  

Regards

Stephan

hello,

In the case of scheduled callbacks for inbound calls, how can we retrieve the history of each interaction - that is, how can we get the dates and times of scheduled callbacks, whether completed or in progress, via API or any other method?

Thanks

hello,

In the case of scheduled callbacks for inbound calls, how can we retrieve the history of each interaction - that is, how can we get the dates and times of scheduled callbacks, whether completed or in progress, via API or any other method?

Thanks

Hi @Rihab BEN MALEK

I don't know if suits your need, but you can filter interactions by media, check two exemples:

Interactions view:

Queue view:
This data can also be collected in APIs.

hello,

In the case of scheduled callbacks for inbound calls, how can we retrieve the history of each interaction - that is, how can we get the dates and times of scheduled callbacks, whether completed or in progress, via API or any other method?

Thanks