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Callback - Playing pre recorded Greeting / Message to caller who picks the call back

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  • 1.  Callback - Playing pre recorded Greeting / Message to caller who picks the call back

    Posted 01-25-2024 01:56
    No replies, thread closed.

    Hello Everyone, 

    Can someone guide me on Playing pre recorded Greeting / Message to caller who picks the call back. 

    We are expecting to play a message when they picks the callback from Agents. Thanks in Advance. 


    #ArchitectureandDesign
    #Implementation

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    Hariharasudan Ramachandran
    WTI Holdings LLC
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  • 2.  RE: Callback - Playing pre recorded Greeting / Message to caller who picks the call back
    Best Answer

    Posted 01-26-2024 09:18
    No replies, thread closed.

    Please take a look at the following idea on the AHA.

    https://genesyscloud.ideas.aha.io/ideas/INB-I-986

    At one point there was a blue print for do this where upon connection an action created a conference call to a flow and looked up the agent and prompt, played the prompted then disconnected the conference. not a nice way or easy way to do this. I'm trying to located it, but without success.

    It is under PdM review and could become part of the platform at some point, but there is no date yet. Vote or subscribe to the idea for updates.



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    Steve Alix
    EDCi
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