Best would be to have a table containing this information and then do a data table lookup on the ANI to get the room number and display it to the agent in a script.
Alternatively, you can create external contacts for each DID with the room number name and have it show when it alerts the user.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 07-20-2023 13:52
From: Martin Black
Subject: Caller ID data base
Recently had Hospital dining services converted to Genesys incoming calls coming from different system that order meals do not display room number is there a way to create a database to tag incoming calls with a caller ID showing the room number
#Telephony
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Martin Black
Cerium Networks
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