Genesys Cloud - Main

Hello Community,

Is there any way to change Outbound Caller ID for each architect flow? As it is same for all, we want to setup a separate caller ID for each Architect flow. Can anyone please help?

Regards,

Sai Kiran.

#Outbound

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Sai Kiran
Mercedes-Benz Financial Services
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The only way to change the outbound caller ID is through the Trunk settings.  Now, Architect cannot send on behalf of a queue or user and all Architect calls transfer out using the default site of the ORG, so you are kind of limited of having specific routes on the default site over different trunks with different caller ID numbers.   Kind of messy no matter how you try.  Wish we had outbound caller ID manipulation like we had in PureConnect or like Talkdesk.   

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Hi Sai,

If each flow is specific to a queue then you can assign the Outbound Caller ID on the queue setting. 

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Vincent Sabolboro
ATB Financial
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