brandonhamilton | 2023-07-28 17:21:56 UTC | #1
Calls that are being routed to our queues without skills (transfers from our main contact center) are being assigned to any agent on-queue. We need a way for the queue to assign a particular skill but only when the call comes in to the queue without one. Anyone familiar with how we can adjust our queue/flow logic to accomplish this?
tim.smith | 2023-07-28 17:23:23 UTC | #2
General configuration and behavior questions are best suited to the Genesys Cloud Community Forum.
system | 2023-08-28 17:23:39 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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