Genesys Cloud - Main

Hello Guys

I have request to implement below rules to Outbound Campaign using Predictive 

This is rules applies only to non-person statuses (e.g., no answer, busy, etc.).

1. Contact have 3 Phone Number
2. Maximum Call is 3 attempt per day for each number 
3. After 3 Day status set to uncallable 

Currently, I am stuck with the call status ININ-OUTBOUND-RULE-SKIPPED, as these contacts cannot be recalled the next day unless the campaign is recycled.

Does anyone here have any suggestions or experience dealing with this?

Regards

Husein N

#Outbound

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Husein Nasution
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Hey Husein,

Based on Wrap-up codes assigned by outbound dialing: A campaign rule evaluated to true had a "do not dial action," preventing the system from dialing the number. - ININ-OUTBOUND-RULE-SKIPPED.

So it would appear the campaign is setting the "do not dial action" which is stopping further attempts.  It might be worth reviewing Set wrap-up code mappings for outbound dialing and checking which rule is setting the wrap code.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Hi Hussain,

ININ-OUTBOUND-RULE-SKIPPED is specifically happening when a pre-call rule blocks the attempt and the campaign auto dispositions using this system disposition.

Review your pre-call rule and see what is causing this system disposition.

As for your intended behavior, how are you handling this daily attempt count on your predictive campaign?

Are you using this perhaps?

Configure an attempt controls entry - Genesys Cloud Resource Center

Note that this does not let you do re-attempts on multiple days and would require you to recycle the campaign the next day.

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Niel Vicente
Technical Lead - DAMAC Properties
Ex-Genesys
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