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Can PureCloud Voice be used as an SMS/texting service?

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  • 1.  Can PureCloud Voice be used as an SMS/texting service?

    Posted 11-11-2016 18:13
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  • 2.  RE: Can PureCloud Voice be used as an SMS/texting service?

    Posted 11-30-2016 14:16
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    @Katie Ritz , perhaps you could comment?



  • 3.  RE: Can PureCloud Voice be used as an SMS/texting service?

    Posted 12-05-2016 16:40
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    Hey @Katie Ritz, I see George thought you might be able to provide some insight. 



  • 4.  RE: Can PureCloud Voice be used as an SMS/texting service?

    Posted 12-05-2016 16:43
    No replies, thread closed.

    I probably should have tagged @paige vauter instead



  • 5.  RE: Can PureCloud Voice be used as an SMS/texting service?

    Posted 12-05-2016 16:43
    No replies, thread closed.

    Anyhow, to the best of my knowledge, PureCloud Voice is not an SMS provider.

     



  • 6.  RE: Can PureCloud Voice be used as an SMS/texting service?

    Posted 12-13-2016 18:43
    No replies, thread closed.

    Not yet, there are plans for SMS / MMS support throughout the platform. But at this time there are only select spots in which PureCloud usage SMS for very specific notifications.