Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Check your SPAM filters!

    Posted 06-13-2023 12:35
    No replies, thread closed.

    Hi,

    Just a quick heads-up. Not sure if this is a Genesys issue, or a Micro$oft one, but on Friday I had two emails from Genesys employees (both of which were replies to emails I had sent them) marked as SPAM. No other "false-positive" SPAM in my filter. I have heard reports that I am not the only one this has happened to.

    So, I don't know if Geneys have done something that makes their outbound emails look suspicious (signatures, or maybe DKIM setup has got screwed up), or if M$ have made some changes that make Genesys emails attractive, but I figured I would warn everyone!


    #Unsure/Other

    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------


  • 2.  RE: Check your SPAM filters!

    Posted 06-22-2023 01:12
    No replies, thread closed.

    Paul,

    Is this still happening?  Did you open a ticket?  I have not seen or heard of this.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Check your SPAM filters!

    Posted 06-22-2023 09:10
    No replies, thread closed.

    Hey, Robert!

    I don't know if whatever caused it is still happening, but I've added the Genesys domain to my whitelist, so I get the emails. I didn't open a ticket, but did let the senders know (and it was them who said that they had received other reports.)

    I just wanted to give everyone else a heads-up. I suspect it has something to do with Office365 and the Spam filter configuration, so it may be isolated to certain customers....



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


Related Content