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  • 1.  Co-Browse customizations options?

    Posted 08-05-2025 19:52
    No replies, thread closed.

    Wondering if any options to customize the welcome message on co-browsing (especially voice). we would like to change the section where you enter the code to have a disclaimer that the agent can't see the PII information on the screen, and how to disconnect. 


    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #SystemAdministration

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    Clayton Curtis
    Tech manager
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  • 2.  RE: Co-Browse customizations options?

    Posted 08-06-2025 08:47
    No replies, thread closed.

    Hello Clayton, 

    I believe this is a limitation with co-browse currently and would be a great feature request in our ideas portal. 

    But while this needs to be a feature request I may have a potential work around using the Messenger JavaScript toaster plugin. This allows you to display custom alerts, add custom disclaimers, show specific messages about PII and include disconnect instructions. 

    If you are interested in this you will need to access the messenger configuration and make sure to use the messenger JavaScript toaster plugin to implement your custom messages. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Co-Browse customizations options?
    Best Answer

    Posted 08-06-2025 09:16
    No replies, thread closed.

    thanks for reply.  i found the documentation on the toaster plug-in here:

    https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/toasterPlugin



    ------------------------------
    Clayton Curtis
    Tech manager
    ------------------------------

    Original Message


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