I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

This goes back to the original design with the way the data structure is that would cause locking of records.  Genesys is working on this and swapping out the underlying database will be part of that. 

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

But isn't that exactly what you are asking for? Not to start placing calls to the second number until the first number has been exhausted for the whole list?

Or am I missing something here?

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

But isn't that exactly what you are asking for? Not to start placing calls to the second number until the first number has been exhausted for the whole list?

Or am I missing something here?

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

Daniel,

Yes, so if you have one contact list with all the numbers in it, Create Campaign A to call the first number only, Campaign B the second and so on, as you said, only one can run at a time. So you configure a Sequence to run Campaign A, then B and so on. It will then only call the first number until such time as you transition to the next Campaign, then only the second number....

Is that not what you are after?

But isn't that exactly what you are asking for? Not to start placing calls to the second number until the first number has been exhausted for the whole list?

Or am I missing something here?

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.

Daniel,

Yes, so if you have one contact list with all the numbers in it, Create Campaign A to call the first number only, Campaign B the second and so on, as you said, only one can run at a time. So you configure a Sequence to run Campaign A, then B and so on. It will then only call the first number until such time as you transition to the next Campaign, then only the second number....

Is that not what you are after?

But isn't that exactly what you are asking for? Not to start placing calls to the second number until the first number has been exhausted for the whole list?

Or am I missing something here?

Hello Daniel, 

I need to make sure I am understanding you correctly. 

You are saying that you have a contact list, and 1 account/customer has 6 possible callable numbers. 

So it would look something like this:

Ph1   Ph2   etc...

719   585    xxx

What you are trying to achieve is having all phone numbers in column 1 (719) called before moving on too column 2 (585)?

If this is correct according to our documentation here, this is currently not possible and you would have to break your contacts into different campaigns. 

This would be a good idea though to through in our ideas lab, found here.

Cheers, 

I am wanting to call all the numbers in one column before moving to the next, how can this be done?

If I have a contact list that has 6 (phone number 1 - phone number 6) possible callable numbers defined, per account, and I want to call all phone number 1 entries before moving to phone number 2, how would this be accomplished?  We want to attempt all of our buyer cell phone numbers (phone number 1) before moving to buyer home phone numbers (phone number 2).  We do not want to break our 1 contact list out to 6 different campaigns and want to accomplish this using 1 contact list.