Good Evening,

The community has opened its tomb once again and calls on the most daring and ingenious Genesys Experimenters from this world and beyond. The Community's Big Bad Bot Bash summons you!

What recent developments have you manufactured in your Genesys environment? Is there a bot, automation process, or AI enhancement that has inspired your lab assistants? If so, enter your story below for the chance to win a prize from the Community's prize wall.

You may remember this grave contest from last year. Feel free to use it for inspiration, but only new submissions are allowed this year. 

In our October contest, we want to hear the story of your passion project? Don't spare any details!

• What made you start this project?

• How long did it take?

• Any favorite (or least favorite) memories?

• What were the results?

• Did you have help along the way?

• Does your project or bot have a name?

• How did it turn out?

What do the winners get? A prize from the prize wall.

How to Enter? Reply below to this thread with your story! You can submit a video, power point, text, cartoon, whatever helps you tell your story and help us learn about the innovation you have going on that leverages Genesys. 

Main Rule: No sharing contact information: phone numbers, emails, addresses, etc.

What kind of "Bot" qualifies? Naturally, any chat or voice bot is fair game, but we are also eager to hear about any automation processes, AI advancements, or reporting system that required you to dream big, stretch your knowledge, and get inventive, but ultimately made your life with Genesys easier. 

We have trivia events all month long and even a contest for scary stories. Don't miss anything, and tell Igor they can join the fun, too.

Good luck,

Matt & Team

I added a create a callback function to our afterhours bot so that if a customer was not able to get the answer from the bot they could book a time for an appointment for a live agent to call them back.

• What made you start this project? - A customer complaint

• How long did it take? I took a few hours to get the bot using the API, and then many more hours to get the logic of booking the appointment  time

• Any favorite (or least favorite) memories? Doing the timezone change math with a stick in the snow while walking my dogs through the woods.

• What were the results? A new option for customers.

• Did you have help along the way? No

• Does your project or bot have a name? After Hours Callback

• How did it turn out? Great

Good Evening,

The community has opened its tomb once again and calls on the most daring and ingenious Genesys Experimenters from this world and beyond. The Community's Big Bad Bot Bash summons you!

What recent developments have you manufactured in your Genesys environment? Is there a bot, automation process, or AI enhancement that has inspired your lab assistants? If so, enter your story below for the chance to win a prize from the Community's prize wall.

You may remember this grave contest from last year. Feel free to use it for inspiration, but only new submissions are allowed this year. 

In our October contest, we want to hear the story of your passion project? Don't spare any details!

• What made you start this project?

• How long did it take?

• Any favorite (or least favorite) memories?

• What were the results?

• Did you have help along the way?

• Does your project or bot have a name?

• How did it turn out?

What do the winners get? A prize from the prize wall.

How to Enter? Reply below to this thread with your story! You can submit a video, power point, text, cartoon, whatever helps you tell your story and help us learn about the innovation you have going on that leverages Genesys. 

Main Rule: No sharing contact information: phone numbers, emails, addresses, etc.

What kind of "Bot" qualifies? Naturally, any chat or voice bot is fair game, but we are also eager to hear about any automation processes, AI advancements, or reporting system that required you to dream big, stretch your knowledge, and get inventive, but ultimately made your life with Genesys easier. 

We have trivia events all month long and even a contest for scary stories. Don't miss anything, and tell Igor they can join the fun, too.

Good luck,

Matt & Team

Hey James! Thank you so much for this submission - it sounds really cool! Do you have a screenshot or video of it in action? 

I added a create a callback function to our afterhours bot so that if a customer was not able to get the answer from the bot they could book a time for an appointment for a live agent to call them back.

• What made you start this project? - A customer complaint

• How long did it take? I took a few hours to get the bot using the API, and then many more hours to get the logic of booking the appointment  time

• Any favorite (or least favorite) memories? Doing the timezone change math with a stick in the snow while walking my dogs through the woods.

• What were the results? A new option for customers.

• Did you have help along the way? No

• Does your project or bot have a name? After Hours Callback

• How did it turn out? Great

Good Evening,

The community has opened its tomb once again and calls on the most daring and ingenious Genesys Experimenters from this world and beyond. The Community's Big Bad Bot Bash summons you!

What recent developments have you manufactured in your Genesys environment? Is there a bot, automation process, or AI enhancement that has inspired your lab assistants? If so, enter your story below for the chance to win a prize from the Community's prize wall.

You may remember this grave contest from last year. Feel free to use it for inspiration, but only new submissions are allowed this year. 

In our October contest, we want to hear the story of your passion project? Don't spare any details!

• What made you start this project?

• How long did it take?

• Any favorite (or least favorite) memories?

• What were the results?

• Did you have help along the way?

• Does your project or bot have a name?

• How did it turn out?

What do the winners get? A prize from the prize wall.

How to Enter? Reply below to this thread with your story! You can submit a video, power point, text, cartoon, whatever helps you tell your story and help us learn about the innovation you have going on that leverages Genesys. 

Main Rule: No sharing contact information: phone numbers, emails, addresses, etc.

What kind of "Bot" qualifies? Naturally, any chat or voice bot is fair game, but we are also eager to hear about any automation processes, AI advancements, or reporting system that required you to dream big, stretch your knowledge, and get inventive, but ultimately made your life with Genesys easier. 

We have trivia events all month long and even a contest for scary stories. Don't miss anything, and tell Igor they can join the fun, too.

Good luck,

Matt & Team