Genesys Cloud - Developer Community!

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hi Jeremy,

We have similar IVR where a call can be transferred to another external number. We have setup some participant attributes or external tags to check this.
Using an API, I think API GET /api/v2/analytics/conversations/details should give you the information under a tag "transferTargetAddress" which should be part of the participant purpose = IVR for a conversation. Additionally you should be able to also use the API POST /api/v2/analytics/conversations/details/jobs to run a generic query for a specific period and then analyse the the results using API GET /api/v2/analytics/conversations/details/jobs/{jobId}/results

Hope this helps.

Regards

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hello,

thanks for your input.

My goal is to limit the usage of API, because I need to distribute fairly the calls to external number. Due to the fact there is no standard metric to get this result, I will use flow outcome + POST Analytics for achieve the expected behavior.

jeremy

Hi Jeremy,

We have similar IVR where a call can be transferred to another external number. We have setup some participant attributes or external tags to check this.
Using an API, I think API GET /api/v2/analytics/conversations/details should give you the information under a tag "transferTargetAddress" which should be part of the participant purpose = IVR for a conversation. Additionally you should be able to also use the API POST /api/v2/analytics/conversations/details/jobs to run a generic query for a specific period and then analyse the the results using API GET /api/v2/analytics/conversations/details/jobs/{jobId}/results

Hope this helps.

Regards

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hi,
when it's about distributing calls fairly between multiple targets you can use RandomInt().
For 3 numbers you would use RandomInt(2), this produces values from 0 - 2.

Kind regards,

Christian

Hello,

thanks for your input.

My goal is to limit the usage of API, because I need to distribute fairly the calls to external number. Due to the fact there is no standard metric to get this result, I will use flow outcome + POST Analytics for achieve the expected behavior.

jeremy

Hi Jeremy,

We have similar IVR where a call can be transferred to another external number. We have setup some participant attributes or external tags to check this.
Using an API, I think API GET /api/v2/analytics/conversations/details should give you the information under a tag "transferTargetAddress" which should be part of the participant purpose = IVR for a conversation. Additionally you should be able to also use the API POST /api/v2/analytics/conversations/details/jobs to run a generic query for a specific period and then analyse the the results using API GET /api/v2/analytics/conversations/details/jobs/{jobId}/results

Hope this helps.

Regards

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hi Jeremy,

Yes - this can be tracked directly in the UI without needing an API.

For transfers to external numbers from an inbound Architect flow, you can use the DNIS Performance view.

Path: Analytics → Performance → DNIS

In this view you can see:

• The inbound DNIS

• The Exit Number (external number used in the transfer)

• The number of times each external number was used

This is the native way to analyze which external numbers were dialed and how often they were used for transfers from an inbound flow.

Hope that helps!

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy

Hello,

Is there a way to count the number of call transferred to a specific number from Inbound call Architect strategy?

The use case is quite simple, the caller calls a specific number (DNIS) then he is transfered to specific number.

I would like retrieve statistical regarding which external number he has been used and the number of time with API, like we can see in the performance view Flow destination with the field Exits Number which shows  the external number  and number of time used for the transfert.

thanks for your hints!

thanks

jeremy