Hi,
we run into a problem: We want to create carouels, described here:
Work with carousels in bot conversations - Genesys Cloud Resource Center
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| Work with carousels in bot conversations - Genesys Cloud Resource Center |
| Work with carousels in Genesys Cloud bot conversations. Carousels are bot replies with a series of cards for options. Customers can scroll and select cards to facilitate conversations. Cards have descriptions, images, titles, and texts. Carousels provide sophisticated automated experiences. |
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to be filled by dynamic content from a database. For example 2, 3 or 5 cards, products based on stock availablility etc.
We managed to put variables e.g. for the link or the button text into to JSON structure but didn't find a way to use fully (webhook/DB) dynamic generated content into the custom payload.
Any idea? The goalPost is to feed the carousel by a shopping system.
KR
Marcel
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Marcel André
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