Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Customer Does Not Hear Agent Voice Properly while using SIP Phone

    Posted 02-07-2024 19:43

    Hello Everyone,

    I am using SIP Phone in Genesys Cloud. Some times Customer does not Hear the Agent Voice Properly even low call volume. Please anyone can assist and give me the solution for this.


    #ArchitectureandDesign
    #SIP/VolP
    #Telephony

    ------------------------------
    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
    ------------------------------


  • 2.  RE: Customer Does Not Hear Agent Voice Properly while using SIP Phone

    Posted 02-08-2024 13:37

    My first recommendation for you... revise Webrtc test and network ports firewall.

    https://help.mypurecloud.com/articles/run-the-standalone-genesys-cloud-webrtc-diagnostics-app/

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


  • 3.  RE: Customer Does Not Hear Agent Voice Properly while using SIP Phone

    Posted 02-11-2024 06:38

    Thank you for your Response. Webrtc Phone Working fine. We are facing issue in SIP Phone.



    ------------------------------
    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources