Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Data table bulk import upload issue of Spanish TTS

    Posted 05-11-2023 01:34
    No replies, thread closed.

    Hi,

            I am facing an issue while uploading bulk of  Spanish TTS prompts to data table through a CSV file. I am getting a error message as below,

             "File contains non-UTF8 encoded characters and some rows could not be imported."
      I see these characters " ~ ", " ` " in the spanish TTS.

    Could you please provide some resolution for the above issue.

    Regards,
    Vignesh N  


    #ArchitectureandDesign
    #Implementation

    ------------------------------
    Vignesh Narasimhan
    Infosys Limited
    ------------------------------


  • 2.  RE: Data table bulk import upload issue of Spanish TTS

    Posted 05-12-2023 01:00
    No replies, thread closed.

    I had the same issue with Chinese a while back.  I just assumed that the bulk uploaded wanted English (UTF8) names at the time.  I would open a ticket on this.   I see no ideas about this, so probably a new feature to ask for or a bug.  Either way, Customer Care should know about it.  I could not find what PM would be in charge of this, so best to open a ticket and see where it lands.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Data table bulk import upload issue of Spanish TTS

    Posted 05-12-2023 09:48
    No replies, thread closed.

    Hi Robert,

     

                  Could you please provide some ETA when this issue will be resolved. If possible can we have some meeting setup to discuss on this. Let me know your time frame when you will be available so that I can schedule a meeting invite for you.

     

    Regards,

    Vignesh N

     




    Original Message


  • 4.  RE: Data table bulk import upload issue of Spanish TTS

    Posted 05-12-2023 10:03
    No replies, thread closed.

    Sorry to Vignesh, but I don't actually work for Genesys.  I suggest you open the ticket with Care first and I'll look on the back end to see who might know about this.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content