Genesys Cloud - Main

Hi All,

I cannot find which permission allows users to view the inactive and deleted people in people management.  The role has Directory>User>All Permissions but does not have the option to show inactive and deleted people?

The users can delete people but then cannot restore them as cannot see the deleted list

I cannot find any reference to it on the help site either

Thanks Luke
#PlatformAdministration
#SystemAdministration

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Luke Mitchell
G3 Comms Ltd
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Hi Luke,

I don´t know if you already found the answer to this.

The Directory>User role grants visibility to the user list, you can search edit and delete them.
If the General > Admin role is missing the People drop-down menu disappears:



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Paulo Mesquita
Spark NZ Trading
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Thanks Paulo,

That works

Unfortunately, that's quite annoying as then it give the users additional permissions such as profile fields and integrations.  Ideally we would have a role just for user administration and not for system level administration.

Thanks Luke

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Luke Mitchell
G3 Comms Ltd
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Original Message:
Sent: 11-29-2019 22:42
From: Paulo Mesquita
Subject: Deleted people permission

Hi Luke,

I don´t know if you already found the answer to this.

The Directory>User role grants visibility to the user list, you can search edit and delete them.
If the General > Admin role is missing the People drop-down menu disappears:

Without the General > Admin role:

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Paulo Mesquita
Spark NZ Trading
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