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Development and Feedback Usage for Supervisors Course Update

  • 1.  Development and Feedback Usage for Supervisors Course Update

    Posted 10-23-2025 12:05
    Genesys Education is excited to announce the Development and Feedback Usage for Supervisors course has been updated to reflect the latest enhancements.
    When creating a new learning module, there are no longer three module types (with assessment, without assessment, or assessment only). You'll now simply select "New Module". This streamlined approach simplifies creating learning components.
    The Scheduling Wizard has also been updated for assigning learning modules, introducing three new booking options: Optimal, Custom, and Off-Schedule slots. You can learn more about these updates in our community discussions:
    The course has also been refreshed throughout to align with the new navigation UI.
    Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.

    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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