Not out of the box, but you can use a data action to write participant data on page loads and export that with the conversation details to see the journey. You could do this as a single string or multiple attributes.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-01-2023 17:21
From: Shayna Clarke
Subject: Dialer Stage Usage Reporting
Is there a way to report on whether or not the agents are utilizing the various stages set in agent scripts for dialer?
#Outbound
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Shayna Clarke
NTT America, Inc
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