Hey Borislav! I'm working with Elina on this matter. I wanted to come back to this topic, since you updated us on it! Thanks for doing it, because we could immediately run our situation based on your experience.
I can confirm the behavior is exactly the same for us now. Now it's in about 10 turns, before previously it was the same 2-3 turns that the conversation cuts off.
Genesys reported to us that they have fixed some matters, but we still need to have the old workaround in place to not have this issue, which is detailed in the another thread linked in this discussion.
Original Message:
Sent: 09-10-2025 02:18
From: Borislav Taskov
Subject: Dialogflow CX Bot in Genesys
Dear colleagues,
I was in small vacation and tested after it again. Now the behaviour is changed. The session is being ended in 2 turns no more, it exists longer. But nevertheless in 8-9 turns it is being interrupted again. Obviously something is changed in the right direction, but issue is not 100% solved yet.
I hope somebody will read this post and get some feedback.
Best regards,
Borislav.
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Borislav Taskov
Original Message:
Sent: 08-25-2025 04:07
From: Borislav Taskov
Subject: Dialogflow CX Bot in Genesys
Thank you very much, Elina! I will try. But I think Genesys colleagues should solve this. Otherwise it will be problematic to use this technology and this is not good for Genesys. I understand, that it is not easy and that actually Google might change something to cause the issue, but nevertheless it should be solved. We have integration and we should be sure it works. Now it is not so.
Best regards,
Borislav
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Borislav Taskov
Original Message:
Sent: 08-25-2025 00:56
From: Elina Tuominen
Subject: Dialogflow CX Bot in Genesys
Genesys Cloud - Main
Borislav, check out our post. We had similar issues and we were able to make a workaround with dummy-value. Would that also help in your case ? Genesys is still investigating our issue.
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Elina Tuominen
Original Message:
Sent: 08-21-2025 03:55
From: Borislav Taskov
Subject: Dialogflow CX Bot in Genesys
Hi Samuel,
Nothing, actually. No error messages in Google and Genesys. Just this in the Widget after every second answer:
Hi! I am your Assistant. What questions do you have about SAM?
9:53 AM
Your conversation has ended
Resume conversation by sending a new message
August 21, 2025 9:53 AM
BR
Borislav
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Borislav Taskov
Original Message:
Sent: 08-21-2025 03:33
From: Samuel Jillard
Subject: Dialogflow CX Bot in Genesys
Hi Borislav,
There has been updates rolling out to the UI over the last few months.
With regards to the Bot ending sessions, is it getting a failure message: Failure Outputs?
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 08-20-2025 22:50
From: Borislav Taskov
Subject: Dialogflow CX Bot in Genesys
Dear colleagues,
I have a Dialogflow CX Bot, which I implemented in Genesys via Configuration, Deployment and Message Flow. I didn`t use it some time and when I tested yesterday I found out, that the Bot ends the session after each second turn. In Google I don`t see such a behaviour. There everything is working, so obviously the issue is connected with Genesys. Do we have any changes, regarding Dialogflow CX Integration or in Message chapter? The Configuration Menu looks different I noticed.
Best regards,
Borislav
#API/Integrations
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Borislav Taskov
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