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  • 1.  Digital Bot Flow- Behaviour Not Accurate

    Posted 08-21-2025 04:38
      |   view attached
    No replies, thread closed.

    I am using Reusable Task which is "No Input task" in User Input Settings. When No input given, it triggers "No Input Task" and First Communicate message will appear.  But sometime where I have not provided any input it should give me this message first "Do you still need help? I am here to support you" Which is first message as per the screenshot attached but it triggered this message first "If you are still there. I am here to support you" which is not correct behaviour.

    Please help me clarify.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Rawat Radhika
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  • 2.  RE: Digital Bot Flow- Behaviour Not Accurate
    Best Answer

    Posted 08-21-2025 06:51
    No replies, thread closed.

    Hi Rawat,

    Its really hard to work out what happened in a flow without being able to see what happened on the interaction.  As such, its probably best to raise a case with Genesys Product Support with an example interactionID so they can investigate what happened as it went through the flow.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Digital Bot Flow- Behaviour Not Accurate

    Posted 08-23-2025 21:13
    No replies, thread closed.

    @Rawat Radhika have you looked at the Execution History in Architect to see exactly what is happening, vis. Communication and variables and paths and such?



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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