@Rawat Radhika have you looked at the Execution History in Architect to see exactly what is happening, vis. Communication and variables and paths and such?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 08-21-2025 06:51
From: Samuel Jillard
Subject: Digital Bot Flow- Behaviour Not Accurate
Hi Rawat,
Its really hard to work out what happened in a flow without being able to see what happened on the interaction. As such, its probably best to raise a case with Genesys Product Support with an example interactionID so they can investigate what happened as it went through the flow.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 08-21-2025 04:37
From: Rawat Radhika
Subject: Digital Bot Flow- Behaviour Not Accurate
I am using Reusable Task which is "No Input task" in User Input Settings. When No input given, it triggers "No Input Task" and First Communicate message will appear. But sometime where I have not provided any input it should give me this message first "Do you still need help? I am here to support you" Which is first message as per the screenshot attached but it triggered this message first "If you are still there. I am here to support you" which is not correct behaviour.
Please help me clarify.
#ConversationalAI(Bots,AgentAssist,etc.)
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Rawat Radhika
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