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  • 1.  Digital Menu

    Posted 09-08-2025 03:25

    i created a digital bot follow. and i used my intent name as the button for digital menu. and i found that when i click one of the button, ii goes to the branch and i transfer to the re-usable task with related to the specific intent.

    when i tried to get the intent for bot flow and found no intent is set. is that correct if i click the menu there will be no intent set for this flow.


    #Architect

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    Allan Zhao
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  • 2.  RE: Digital Menu

    Posted 09-08-2025 11:04

    Hi Allen,

    That is expected behavior. I'd recommend using the "selection result" section to store the result of the digital menu. This will store the "path taken" whether it's an NLU match or a quick reply selection.



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    Peter Stoltenberg
    TTEC Digital
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  • 3.  RE: Digital Menu

    Posted 09-09-2025 04:59
    I got it. Thanks a lot.

    Allan

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