Genesys Cloud - Main

Hi there,

I am looking to update my chat bot to say, for example "Happy Tuesday!"

Currently I have been able to get the day of the week as an integer to display for example "Happy 3!"

Can you please direct me in how to convert those integers into a string? 

I wondered if an If() statement would work, nested for each day of the week but I'm having trouble configuring the syntax and hoped there might be a more simple solution. 

Your help would be very much appreciated,

Isabella

#ConversationalAI(Bots,AgentAssist,etc.)

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Isabella Clutterham

Automation Solution Analyst & Developer
BEYOND BANK AUSTRALIA
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Hi Isabella,

Create a String Collection variable with days of the week, Sun/Mon/Tue/Wed/Thu/Fri/Sat - Lets say you created Task.myList

Then a String variable to get the current day with following expression using Update Data

GetAt(Task.myList, (Insert here your Variable/Expression that is Returning 3)-1)

Hope it helps. 

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Cheers
Zubair
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Thank you Muhammad, that worked perfectly. 

I wonder if you can also please suggest how I can convert from UTC to the user's local date and time? (Or failing that, to a pre-set timezone)

This is the expression in its current form: 

Happy {{GetAt(Flow.dayName, DayOfWeek(Flow.StartDateTimeUtc)-1)}}!

Thanks again,

Isabella

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Isabella Clutterham
Automation Solution Analyst & Developer
BEYOND BANK AUSTRALIA
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Original Message:
Sent: 07-17-2024 00:56
From: Muhammad Zubair Awan
Subject: Display day name in communication to customer

Hi Isabella,

Create a String Collection variable with days of the week, Sun/Mon/Tue/Wed/Thu/Fri/Sat - Lets say you created Task.myList

Then a String variable to get the current day with following expression using Update Data

GetAt(Task.myList, (Insert here your Variable/Expression that is Returning 3)-1)

Hope it helps. 

------------------------------
Cheers
Zubair
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No worries Isabella. You can convert UTC to local timezone by adjusting the offset as below

GetAt(Flow.dayName, DayOfWeek(AddHours(Flow.StartDateTimeUtc, 9))-1)

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Cheers
Zubair
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Original Message:
Sent: 07-17-2024 02:32
From: Isabella Clutterham
Subject: Display day name in communication to customer

Thank you Muhammad, that worked perfectly. 

I wonder if you can also please suggest how I can convert from UTC to the user's local date and time? (Or failing that, to a pre-set timezone)

This is the expression in its current form: 

Happy {{GetAt(Flow.dayName, DayOfWeek(Flow.StartDateTimeUtc)-1)}}!

Thanks again,

Isabella

------------------------------
Isabella Clutterham
Automation Solution Analyst & Developer
BEYOND BANK AUSTRALIA
------------------------------


Original Message:
Sent: 07-17-2024 00:56
From: Muhammad Zubair Awan
Subject: Display day name in communication to customer

Hi Isabella,

Create a String Collection variable with days of the week, Sun/Mon/Tue/Wed/Thu/Fri/Sat - Lets say you created Task.myList

Then a String variable to get the current day with following expression using Update Data

GetAt(Task.myList, (Insert here your Variable/Expression that is Returning 3)-1)

Hope it helps. 

------------------------------
Cheers
Zubair

Isabella,

Muhammad's solution is a good one in this instance, however I wanted to (briefly) offer some perspective on the nested IF() statements you mention.

Note: this won't work within an expression, but if you need to do this in a Task, then you would use the Switch operation to avoid a large chain of nested IF's.

I only mention this for anyone who finds this thread in a search.

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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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