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  • 1.  Division Permissions

    Top 25 Contributor
    Posted 10-25-2022 22:22

    Anyone else having this issue today/this week?

    Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
    In the People section when selecting an agent and trying to select a Division, just getting an empty List.

    Looking up documentation says you need this:

    Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions. 

    What I am I missing?
    #PlatformAdministration
    #Unsure/Other

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    Anton Vroon
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  • 2.  RE: Division Permissions

    Posted 10-25-2022 22:48
    Yes, we are having the same issue.

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    Jay M
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  • 3.  RE: Division Permissions

    Top 25 Contributor
    Posted 10-25-2022 23:20
    Thanks @Jay Mattner

    Good to know we are not alone.

    I've logged a support ticket with out Genesys Partner to pass on to Genesys Care​.

    If I find out anything further I'll update here

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    Anton Vroon
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  • 4.  RE: Division Permissions

    Posted 10-26-2022 03:31
    Same here Anton.  Hope it's not related to anything on the roadmap release this week but it does seem coincidental that all 3 of us are in the same region :)

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    Vaun McCarthy
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  • 5.  RE: Division Permissions

    Top 25 Contributor
    Posted 10-26-2022 15:58
    Problem appears resolved today.

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    Anton Vroon
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  • 6.  RE: Division Permissions

    Posted 10-26-2022 16:22

    Think this was directly related to the overnight elevated error message thing that came out.

     






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