Genesys Cloud - Main

Anyone else having this issue today/this week?

Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
In the People section when selecting an agent and trying to select a Division, just getting an empty List.

Looking up documentation says you need this:

Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions. 

What I am I missing?
#PlatformAdministration
#Unsure/Other

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Anton Vroon
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Yes, we are having the same issue.

------------------------------
Jay M
------------------------------

Original Message:
Sent: 10-25-2022 22:22
From: Anton Vroon
Subject: Division Permissions


Anyone else having this issue today/this week?

Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
In the People section when selecting an agent and trying to select a Division, just getting an empty List.

Looking up documentation says you need this:

Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions.

What I am I missing?
#PlatformAdministration
#Unsure/Other

------------------------------
Anton Vroon
------------------------------

Thanks @Jay Mattner

Good to know we are not alone.

I've logged a support ticket with out Genesys Partner to pass on to Genesys Care​.

If I find out anything further I'll update here

------------------------------
Anton Vroon
------------------------------

Original Message:
Sent: 10-25-2022 22:48
From: Jay Mattner
Subject: Division Permissions

Yes, we are having the same issue.

------------------------------
Jay M

Original Message:
Sent: 10-25-2022 22:22
From: Anton Vroon
Subject: Division Permissions


Anyone else having this issue today/this week?

Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
In the People section when selecting an agent and trying to select a Division, just getting an empty List.

Looking up documentation says you need this:

Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions.

What I am I missing?
#PlatformAdministration
#Unsure/Other

------------------------------
Anton Vroon
------------------------------

Same here Anton.  Hope it's not related to anything on the roadmap release this week but it does seem coincidental that all 3 of us are in the same region :)

------------------------------
Vaun McCarthy
------------------------------

Original Message:
Sent: 10-25-2022 23:19
From: Anton Vroon
Subject: Division Permissions

Thanks @Jay Mattner

Good to know we are not alone.

I've logged a support ticket with out Genesys Partner to pass on to Genesys Care​.

If I find out anything further I'll update here

------------------------------
Anton Vroon

Original Message:
Sent: 10-25-2022 22:48
From: Jay Mattner
Subject: Division Permissions

Yes, we are having the same issue.

------------------------------
Jay M

Original Message:
Sent: 10-25-2022 22:22
From: Anton Vroon
Subject: Division Permissions


Anyone else having this issue today/this week?

Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
In the People section when selecting an agent and trying to select a Division, just getting an empty List.

Looking up documentation says you need this:

Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions.

What I am I missing?
#PlatformAdministration
#Unsure/Other

------------------------------
Anton Vroon
------------------------------

Problem appears resolved today.

------------------------------
Anton Vroon
------------------------------

Original Message:
Sent: 10-25-2022 22:22
From: Anton Vroon
Subject: Division Permissions


Anyone else having this issue today/this week?

Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
In the People section when selecting an agent and trying to select a Division, just getting an empty List.

Looking up documentation says you need this:

Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions.

What I am I missing?
#PlatformAdministration
#Unsure/Other

------------------------------
Anton Vroon
------------------------------

Original Message:
Sent: 10/26/2022 3:58:00 PM
From: Anton Vroon
Subject: RE: Division Permissions

Problem appears resolved today.

------------------------------
Anton Vroon
------------------------------

Original Message:
Sent: 10-25-2022 22:22
From: Anton Vroon
Subject: Division Permissions


Anyone else having this issue today/this week?

Under divisions, when selecting a Division you definitely have access to, and use to work, we now get:
In the People section when selecting an agent and trying to select a Division, just getting an empty List.

Looking up documentation says you need this:

Which we most surely do under the Admin role, Which has All permissions for Directory and All Permissions under Authorization > Division, and the Admin role under the person is applied to All divisions.

What I am I missing?
#PlatformAdministration
#Unsure/Other

------------------------------
Anton Vroon
------------------------------