Genesys Cloud - Main

I am calling Teams to retrieve the list of different teams and agents belonging to them via API. According to ChatGPT it may or may not require CX2 or above. 

ChatGPT says:

/api/v2/teams

groups:team:view

No

Requires WEM Add-on or CX3 upgrade.

but, according to Genesys link here, it says that fundamental api requests are included.

https://community.genesys.com/discussion/what-subscription-tier-is-required-for-3rd-party-email" href="https://community.genesys.com/discussion/what-subscription-tier-is-required-for-3rd-party-email" rel="noreferrer noopener" target="_blank" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://community.genesys.com/discussion/what-subscription-tier-is-required-for-3rd-party-email">https://community.genesys.com/discussion/what-subscription-tier-is-required-for-3rd-party-email

Why it matters: we have CX3 here but the other environment has CX1. We need it to work on CX1 environment as well.

#API/Integrations
#Implementation

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Amit Abdul
CEO
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Good Day Amit

According to my understanding it should be possible for you to access this even with a CX 1 license.  

The only difference will be on the number of API request that you can make as this will be different between CX 1 and CX 3.

https://help.genesys.cloud/articles/overview-of-genesys-cloud/

https://help.genesys.cloud/articles/genesys-cloud-fair-use-policy/https://help.genesys.cloud/articles/genesys-cloud-fair-use-policy/

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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