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Do we have something planned for Natural Language Processing on Email Interactions

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  • 1.  Do we have something planned for Natural Language Processing on Email Interactions

    Posted 10-17-2023 15:25
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    Do we have something planned for  Natural Language Processing on Email Interactions on Genesys Cloud similar to Contact Analyzer/Training server.  Or is the direction is to use Amazon Comprehend.


    #DigitalChannels

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    Rakesh Shringi
    The Capital Group Companies, Inc.
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  • 2.  RE: Do we have something planned for Natural Language Processing on Email Interactions

    Posted 10-21-2023 23:23
    No replies, thread closed.

    Genesys has an aggressive plan for Generative AI for Email responses where it will read the Email, look through your Knowledge, then craft a response which the agent can read/correct before sending.  I expect that sometime mid 2024.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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