Hi Gina,
Thank you for your question!
Yes, you do get an exam voucher for the Genesys Cloud CX: Quality Management Certification if you're using a valid training subscription. Just make sure to enroll in the exam separately; completing the course alone doesn't automatically generate the voucher.
If you don't receive the voucher code after enrolling in the exam, feel free to contact beyond@genesys.com for help with training-related questions.
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Rahul Kanal
Beyond Support Coordinator
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Original Message:
Sent: 07-23-2025 17:29
From: Gina Palmer
Subject: Do you get an Exam Voucher when you complete the Genesys Cloud CX: Quality Management course?
Oh! I see what you are saying. I totally forgot about that. Thank you @Vaun McCarthy
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 07-23-2025 16:46
From: Vaun McCarthy
Subject: Do you get an Exam Voucher when you complete the Genesys Cloud CX: Quality Management course?
Hi Gina, it's been a while since I used the subscription but from memory you "enrol" for the exam like you do for the course and as part of that you get the voucher sent. Maybe one of the Genesys training/cert guys can jump on here to clarify.
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Vaun McCarthy
Original Message:
Sent: 07-23-2025 15:54
From: Gina Palmer
Subject: Do you get an Exam Voucher when you complete the Genesys Cloud CX: Quality Management course?
Hi everyone,
Do you get an exam voucher for the Genesys Cloud CX: Quality Management Certification exam when you complete the Genesys Cloud CX: Quality Management course? I took the class last September and I don't think I received a voucher, like I did for my WEM and Professional certifications.
#Certification
#Training
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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