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  • 1.  Email Pre-requisite for GeneSys Cloud

    Posted 01-02-2023 07:02
    No replies, thread closed.
    We are trying to configure Email messaging in our new implementation on Genesys cloud CX2, and we need to share the Email integration prerequisites to client. in anyone had done this and have the pre-requisite data please share the same
    #Implementation

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    Hanumanthaiah Thimmaiah
    Black Box Limited
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  • 2.  RE: Email Pre-requisite for GeneSys Cloud

    Posted 01-03-2023 02:39
    No replies, thread closed.
    Hi, Hanumanthaiah Thimmaiah

    I configured the email setup once. 

    You will need to clarify a few questions with your client before choosing the correct setup.
    From https://help.mypurecloud.com/articles/about-acd-emails/, under the Provision Domain section, you may first need to figure out which options your client preferred, then you only start work with your client about the setup.

    Hope this helpful to you.


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    Johnson Lu
    MFE International Pte Ltd.
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    Original Message


  • 3.  RE: Email Pre-requisite for GeneSys Cloud

    Posted 01-04-2023 00:57
    No replies, thread closed.
    Thanks Johnson.

    will go through the link

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    Hanumanthaiah Thimmaiah
    Black Box Limited
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    Original Message


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