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Emailing conversation ID after call to certain number(s)

  • 1.  Emailing conversation ID after call to certain number(s)

    Posted 03-14-2023 21:03

    Hi All,

    I hope you can answer my question. 

    Is there a way to  have email (with conversation link in email body) sent to admin after call arrived to certain number (IVR hotline)?

    Thank you


    #ArchitectureandDesign

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    Dmitri G.
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  • 2.  RE: Emailing conversation ID after call to certain number(s)

    Posted 03-15-2023 03:55

    Hi

    You should be able to achieve this using combination of Process Automation Triggers and Agentless Email

    Cheers



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    Muhammad Zubair Awan
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    Original Message


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