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  • 1.  ENTER TO WIN - Calling all business users!

    GENESYS
    Posted 20 days ago
    Edited by Matt Lawson 19 days ago

    Want to win a free prize!?

    Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

    To enter in this contest, answer the questions below by replying to this thread:

    1. What is your role?
    2. Which Beyond course(s) have you found most valuable for your role?
    3. What was your biggest takeaway? Or what was the most valuable thing you learned?
    4. Have you completed any certifications? And if so, which one(s)?


    Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

    Contest Rules:

    1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
    2. Your post must include a valid answer for each question.
    3. Your post must be in the appropriate contest thread for your respective role. 
    4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
    5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?
    _________________________________________________________________________________________________________

    Not familiar with Genesys Beyond? 

    Genesys Beyond provides Genesys customers with technical training, certification, and experience orchestration for Genesys platforms throughout their client life cycle.

    View our available learning subscriptions and browse our training and certification catalog to get started on your learning journey today!
    #Certification
    #GenesysCloud
    #Training

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    Mitch Hoover
    Digital Customer Success Manager
    beyond.genesys.com
    ------------------------------


  • 2.  RE: ENTER TO WIN - Calling all business users!

    Posted 18 days ago

    Hi,

    1. What is your role?
      I am a Contact Center Designer & Consultant. We use Genesys for our Clients (Enterprise) and I freelance & provide services to customers. 
    2. Which Beyond course(s) have you found most valuable for your role?
      -Getting to Know Genesys
      -Genesys Cloud Roadmap
      -Contact Center CX Foundations: Essential Knowledge
      -Getting to Know PureConnect
      -PureConnect Dialer
      -Managing and Monitoring PureConnect On-premise Subscription for Partners
      -Genesys Cloud Routing
      -Genesys Predictive Engagement
      -DevCast Tutorial #1 | How to Integrate PureCloud Client Functionality into Any Web App or CRM
      -DevCast Tutorial #2 | How to Set Up and Execute a PureCloud Data Action Before Routing a Call

    3. What was your biggest takeaway? Or what was the most valuable thing you learned?
      I learnt a lot about how Genesys is different from Cisco/Avaya and what additional benefits we have of using Genesys.
      Things that are easier in Genesys and what I can suggest to my customers etc.  
    4. Have you completed any certifications? And if so, which one(s)?
      -Genesys Cloud Certified Partner (CCP)
      -preparing for Genesys Cloud CX Certified Professional


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    Ashiesh Sharma
    BT plc
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  • 3.  RE: ENTER TO WIN - Calling all business users!

    Posted 15 days ago
    1. What is your role?
      1. I am currently a Process Improvement Specialist that will be transitioning into a Cloud Software Partner role at my organization; essentially the business relationship manager between frontline staff and IT, communicating requirements and assisting in applying Genesys Cloud solutions.
    2. Which Beyond course(s) have you found most valuable for your role?
      1. AI BOT Fundamentals
    3. What was your biggest takeaway? Or what was the most valuable thing you learned?
      1. To build Intents, Utterances, Slots, and Slot Types before building BOT Flow, and that Slot Types must be built before Slots
    4. Have you completed any certifications? And if so, which one(s)?
      1. I have not completed any certifications yet, but plan to once I transition to my new role
    5. My organization has been a Genesys customer since 2021, transitioning fully from Avaya/NICE, in the first half of 2022.


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    Nicole Dehn
    AAA Club Alliance Inc.
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  • 4.  RE: ENTER TO WIN - Calling all business users!

    Posted yesterday
    Hi
    1. What is your role? Ans: Soultion Consultant
    2.  Which Beyond course(s) have you found most valuable for your role? Ans: Genesys Cloud CX: Contact Center Administration,
      Genesys Cloud CX: Reporting and Analytics
    3. What was your biggest takeaway? Or what was the most valuable thing you learned? Ans:   learned knowledge was useful for the project to complete successfully  
    4. Have you completed any certifications? And if so, which one(s)? Ans: Genesys Cloud Outbound Dialer Certified Specialist, 
      Genesys Cloud Certified Professional


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    Santhosh Koroth
    InfinIT.cx GmbH
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