Genesys Cloud - Main

Hi Community,

We're currently in the process of configuring the Chat Assistant widget in the Genesys development environment. We are encountering an error during the setup.

I suspect that the issue might be related to the authorized URIs. Could anyone provide guidance on what to keep in mind when adding the application URL as an authorized URI? Specifically, is there anything particular that needs to be returned? 

Additionally, are there any other potential reasons for this error that we should consider?

Any help or insights would be greatly appreciated!

Reference:
Deploy the Genesys Cloud application server  |  Agent Assist  |  Google Cloud
GitHub - GoogleCloudPlatform/agent-assist-integrations
agent-assist-integrations/genesyscloud/frontend at b41740a0157d68fc72fb2f41e54e0a3021037d54 · GoogleCloudPlatform/agent-assist-integrations · GitHub

#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation

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Ramsha Shaikh
Newfold Digital
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Hello Ramsha,

You get this message when either your clientId or redirect URL is invalid compared to the Oauth client you created.

You'll need to edit the config.js file to match the clientId you created, have the correct URL in testUri and prodUri where you're hosting this, and put the correct Genesys region your on.

This blueprint seems to be using the old Chat Widget and not Web Messaging so it would make more sense to implement this on the later, unless you're just testing it for concept before putting more work into it.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 10/8/2024 5:34:00 AM
From: Jan Heinonen
Subject: RE: Error with Chat Assistant Widget Configuration

Hello Ramsha,

You get this message when either your clientId or redirect URL is invalid compared to the Oauth client you created.

You'll need to edit the config.js file to match the clientId you created, have the correct URL in testUri and prodUri where you're hosting this, and put the correct Genesys region your on.

This blueprint seems to be using the old Chat Widget and not Web Messaging so it would make more sense to implement this on the later, unless you're just testing it for concept before putting more work into it.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Original Message:
Sent: 10/8/2024 5:34:00 AM
From: Jan Heinonen
Subject: RE: Error with Chat Assistant Widget Configuration

Hello Ramsha,

You get this message when either your clientId or redirect URL is invalid compared to the Oauth client you created.

You'll need to edit the config.js file to match the clientId you created, have the correct URL in testUri and prodUri where you're hosting this, and put the correct Genesys region your on.

This blueprint seems to be using the old Chat Widget and not Web Messaging so it would make more sense to implement this on the later, unless you're just testing it for concept before putting more work into it.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

The issue I initially raised isn't occurring anymore, but now the agent assist application server is stuck on reloading. I'm seeing the following error:

error_handler.ts:46 ERROR Error: Could not parse null (null)

Do you have any insights on why the screen is stuck on reloading? Any guidance would be appreciated.

------------------------------
Ramsha Shaikh
Newfold Digital
------------------------------

Original Message:
Sent: 10-08-2024 05:34
From: Jan Heinonen
Subject: Error with Chat Assistant Widget Configuration

Hello Ramsha,

You get this message when either your clientId or redirect URL is invalid compared to the Oauth client you created.

You'll need to edit the config.js file to match the clientId you created, have the correct URL in testUri and prodUri where you're hosting this, and put the correct Genesys region your on.

This blueprint seems to be using the old Chat Widget and not Web Messaging so it would make more sense to implement this on the later, unless you're just testing it for concept before putting more work into it.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Hello Ramsha,

I understand that some of our documentation may have not have answered all of your questions. At Genesys, we have a skilled team of Technical Writers who maintain the documentation that we have in the Resource Center and are always looking to make sure it is the most helpful resource for you. If you would like to have changes made to the Resource Center article, we encourage you to utilize the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

In addition to providing feedback on the article, your questions may be better answered over on the Genesys Cloud Developer Forum.

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Jason Kleitz
Genesys - Employees
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