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  • 1.  Evaluation Report By Question

    Posted 10-30-2023 16:01
    No replies, thread closed.

    Does anyone know if it is possible to run an evaluation report by the question? 

    Example: I want to see what percentage of reps are complying with questions 5 of our evaluation (evaluation has 10 questions total)


    #QualityManagement
    #Reporting/Analytics

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    Tommy Oudavanh
    ISN Software Corporation
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  • 2.  RE: Evaluation Report By Question

    Posted 10-30-2023 20:31
    No replies, thread closed.

    Not OOTB, but the data is there if you pull it down.  We have done this for customers of our Ttec Insights product where we can do evaluation form, question group, and question-level reporting for the agent or the evaluator.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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