Not OOTB, but the data is there if you pull it down. We have done this for customers of our Ttec Insights product where we can do evaluation form, question group, and question-level reporting for the agent or the evaluator.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 10-30-2023 16:01
From: Tommy Oudavanh
Subject: Evaluation Report By Question
Does anyone know if it is possible to run an evaluation report by the question?
Example: I want to see what percentage of reps are complying with questions 5 of our evaluation (evaluation has 10 questions total)
#QualityManagement
#Reporting/Analytics
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Tommy Oudavanh
ISN Software Corporation
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