Genesys Cloud - Main

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

I have a flow with only 220 variables, and level was also changed to base. I have system level set to all, and I tried individual flow execution data change to all, yet all call flow executions are still only base level starting today.

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

Thanks. Is this a temporary measure while the bug is being fixed and will be removed at a later date, or is it expected that we will have to build around this limitation as it will be permanent?

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

Hi @Melissa Bailey

Am I correct to say that the issue is still occurring, and that a fix has not as yet been identified for the Execution History issue?

I ask, as I only tripped on to this yesterday, and can see that it is still occurring, at least from our perspective.

I understand the Variable Count Threshold, and is is MORE than likely going to be the case for us, as our flows are VERY complex, and by no means simple. Asa a result, trimming the number of variables down will be anything BUT simple.

Assuming that the bug is still under investigation, is there an ETA as to when this is likely to be resolved?

Your feedback would be most appreciated.

Cheers,

Catelyn

A recent change restricts the execution data level to base when a call flow has more than 350 variables.  This was done to prevent a bug that caused your flow to go into event handling.  This only affects inbound call, outbound call, inqueue call, secure call, and voicemail flows.

Hello Vitalii,

As far as I'm aware, there were no changes to Architect for this weeks changes. Are you able to see if there were any other edits made to the flow version?

We're also encountering this "issue". I was testing yesterday and even though the Execution Data level was set to All (or Verbose Notes), some flows would only log Base level data. Very frustrating.

We aren't over 350 variables so shouldn't be being limited by that.